Influences of job performance of dental hygienists on emotional labor evaluation

Jong-Ryol Lee   Soo-Myoung Bae1   Hye-Jin Kim2,*   

Department of Health Administration, Baekseok Culture University
1Department of Dental Hygiene, Kangnung-Wonju National University
2Department of Dental Hygiene, Dongeui University

Abstract

Objectives: The purpose of the study was to investigate the influences of job performance of dental hygienists on emotional labor evaluation. Methods: A self-administered questionnaire was completed by 203 dental hygienists working at dental hospitals and clinics in Gyeongnam and Busan from May 2014 and March 2015. The study instruments comprised general characteristics of the subjects (9 items), job performance competency (44 items), and emotional labor evaluation (29 items) by Likert 5 point scale. Data were analyzed by SPSS 21.0 program and AMOS 18.0 program. Results: Those who had turnover intention showed higher scores in the dental treatment cooperation category and overall job performance than those who had not. Higher job performance was shown in those who had more work experience and higher salary. The scores of emotional labor evaluation were higher in the group of higher salary and team and department leaders. The job performance had a significant impact of the emotional labor evaluation. Conclusions: The job performance of dental hygienists had a significant influence on the emotional labor evaluation. Psychologic stress by work caused the dental hygienists to have depression and lower quality of life.

Figures & Tables

Table 1. General characteristics and working properties of subjects Unit: N (%)